We are often so busy that we don’t realise how we spend our time and the cost thereof.
In my early days as entrepreneur, I wanted to ensure that everyone has a wonderful experience in doing business with Moonwater. As part of that and our quality control procedures I personally reviewed all work before sending it to a client.
I started correcting staff mistakes and oversights to meet deadlines. After a few months of doing so, I recorded the time I spent per clerk on reviewing and correcting mistakes. Probably not so surprising, but I spent more time, for which clients obviously didn’t pay, correcting negligent staff’s work than the fee agreed with the client.
The problem was simple and so the solution; I only had to become aware of quantum it.
We often get so caught up in a situation and are so hooked up on what we want to achieve that we miss what is really going on. I was fortunate to see myself how I got drawn into a situation as result of focussing on customer experience and was doing it at all costs.
If you feel ‘I don’t know what I’m doing wrong’, talk to us.